Privacy
Policy

Effective April 2026

This Privacy Policy explains how Crazy Puffin Adventures And Tourism LLC ("Crazy Puffin Adventures", "we", "us", or "our"), registered at Office G-08, Ras Al Khor Avenue, Dubai, U.A.E., collects, uses, and protects your personal information when you visit our website or book an Adventure with us. By using our website, you consent to this Policy.

1. Information We Collect

We collect personal information in the following ways:

Information You Provide Directly

• Name, email address, phone number, and passport details when making a booking
• Messages and enquiries submitted via our contact forms (processed by Formspree)
• Payment information — processed securely by Stripe. We do not store your card details

Information Collected Automatically

• Standard server log data: IP address, browser type, pages visited, date and time of visit
• Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect to:

• Process your booking and manage your Adventure
• Communicate with you about your booking, upcoming departures, and travel requirements
• Respond to enquiries and provide customer support
• Send occasional marketing emails (you can unsubscribe at any time)
• Improve our website and services
• Comply with legal obligations and prevent fraud

We do not sell your personal data to third parties.

3. Third-Party Services

We use the following trusted third-party services to operate our business:

• Stripe — payment processing. Your card data is handled directly by Stripe and never stored on our servers. See Stripe's Privacy Policy.
• Formspree — contact form submissions. See Formspree's Privacy Policy.
• Calendly — scheduling free calls. See Calendly's Privacy Policy.
• Vercel — website hosting. Standard server logs may be collected. See Vercel's Privacy Policy.

4. Cookies

Our website uses cookies — small text files stored on your device — to ensure the site functions correctly and to understand how visitors use it. We use:

• Essential cookies — required for the website to function. These cannot be disabled.
• Analytics cookies — help us understand visitor behaviour so we can improve the site (e.g. pages visited, time on site). No personally identifiable information is collected.

You can manage or disable cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of the site.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Booking records are typically retained for 5 years for accounting and legal purposes. You may request deletion of your data at any time (see Section 7).

6. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payments are processed via Stripe using industry-standard encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your data, subject to legal obligations
• Restriction — request that we limit how we process your data
• Portability — request a copy of your data in a portable format
• Objection — object to processing based on legitimate interests or for marketing purposes

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.

10. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected] or write to: Crazy Puffin Adventures And Tourism LLC, Office G-08, Ras Al Khor Avenue, Dubai, U.A.E.