Terms & Conditions
Crazy Puffin Guarantee:
All our trips have guaranteed departure; they will take place regardless of the number of participants.
If a trip is canceled because of either Force majeure* or a Covid-19 reason, we will refund 100% of your deposits and payments. In this case, we do not apply an administration fee.
* Force majeure is any event or circumstances which we could not, even with all due care, foresee or avoid. Such events may include but are not limited to war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather or road conditions, fire, bureaucratic obstacles, cancellations & changes in schedules or mode of transport by ferry companies, airlines, bus or train operators and all similar events outside our control.
All prices for the services provided by Crazy Puffin Adventures are in euros (EUR). The price displayed in the checkout step is the final price including VAT.
Crazy Puffin Adventures cannot be held responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees, etc.
Your booking is confirmed once we receive your deposit. You will receive a booking confirmation email as soon as we receive your deposit. The contract between us comes into existence at that time. You undertake to pay for the tour you have booked and we undertake to provide you with the tour we describe online.
Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of a discrepancy, such as booking mistakes where the wrong date and/or an incorrect number of participants was booked please contact Crazy Puffin Adventures immediately as it may not be possible to make amendments to your reservation when it gets closer to your departure date. Crazy Puffin Adventures cannot be held responsible for mistakes in the booking process.
The balance payment for all tours is due at the latest 8 weeks before departure. We will send you an invoice by email with a payment link 9 weeks before the trip starts. If you are making your booking less than 8 weeks before departure, you will receive the invoice by email within 24 hours and full payment will be due within 4 days.
After paying the deposit, you will have 10 days to withdraw and claim your deposit back. After this time, the deposit will be forfeited.
Cancellation made more than 8 weeks before trip departure: We claim only the deposit
Cancellation made between 6 and 8 weeks before trip departure: We refund you 60% of the total price of the trip.
Cancellation made between 4 and 6 weeks before trip departure: We refund you 40% of the total price of the trip.
Cancellation made less than 4 weeks before trip departure: No refund is given.
All cancellations incur a €50 administration fee.
In the event of the company incurring non-refundable costs and expenses, including, but not limited to flight booking and hotel reservations this shall be deducted from any refund due to the customer.
If circumstances force you to leave the Tour early, you will have to bear any additional costs yourself.
By booking one of our trips, you agree to comply with international and local rules regarding Covid-19. You agree to undertake (at your own expenses) all necessary tests, medical exams, and vaccinations that your departure and destination countries might require. Crazy Puffin Adventures will not be held responsible if you are denied entry or visa for failing to comply with any Covid-19 related rule.
Crazy Puffin Adventures will not be liable for any extra costs incurred by Covid-19 treatments nor additional hotel expenses. Each client understands the risks associated with Covid-19 travel and is fully responsible for taking precautions to prevent the spread of Covid-19.
It is a condition of booking a Crazy Puffin Adventures Tour that you take out appropriate travel insurance. You must send us proof of cover when you make payment of the balance due for your Tour. We cannot approve the cover you have bought and are not responsible if it is inadequate.
We require all customers to obtain sufficient insurance that, in the event of any possible risk, will provide sufficient cover for the customer and if applicable, any dependents he or she is traveling with. It is your responsibility to ensure that the insurance coverage includes, but is not limited to, medical and health cover for an injury or sudden illness while on tour, 24-hour emergency service, and assistance (including repatriation if you become too ill to continue the tour), cancellation and curtailment, lost and stolen possessions cover, and personal liability cover. Any claims must be directed towards your insurers.
The cover should be obtained not only against normal travel risks but against additional risks appropriate to the destination country. In particular, local road transport insurance may be inadequate, so you should check that your cover includes accidents happening whilst you are a passenger in a vehicle.
We strongly recommend that you choose travel insurance that covers your costs should you have to cancel your travel reservation with short notice.
Passport and Visa:
We strongly recommend making sure your passport is valid for at least six months after the date of return of your Tour.
You are responsible for ensuring you have a valid visa for the destination you are traveling to where required. We might provide you with support paperwork and also advise you on the visa process but you must be aware that visa regulations change constantly and differ between Embassies in different countries. Our advice should only be taken as a guide and you should ensure you are aware of all the up-to-date requirements from your government state advice and the nearest Embassy of the country you are visiting.
If the customer has provided accurate information on time, has undertaken all necessary visa procedures on time and their visa is refused, we will grant a full refund of any payments made to us minus an administration fee of 50€, associated transaction fees, and costs. In this case, we require customers to send us all documentation proving proper visa application as well as rejection documents received from the embassy. In addition, we will not be held responsible for any costs incurred by the customer is traveling to the location from which their tour was scheduled to depart.
In the event a customer intentionally misleads us in an attempt to use our invitation to enter illegally a country, all deposits and payments will be forfeited.
Crazy Puffin Adventure trips can be weather and condition dependent and we reserve the right to change your itinerary or cancel your trip last minute for safety reasons.
Train and flight tickets are subject to availability. We reserve the right to change the mode of transport depending on availability.
There is no guarantee that transport provided on the tour will depart at the time specified. If it does not, then we are not liable to you for any delay or cancellation or for any failure to take what you think are the best actions to have taken in particular circumstances.
Due to the nature of travel in our other destinations, itineraries do not provide or imply a guarantee of the tour’s contents. Though we will make every effort to keep itineraries as described and to find suitable replacements Crazy Puffin Adventures reserve the right to make changes to the itinerary in response to unforeseeable events.
We fully reserve the right to change or amend all itineraries on a case-by-case basis depending on the situation on the ground. In such cases, we will always provide a suitable replacement.
Customers are required to follow local laws and regulations at all times. As the result of a breach of local law, we will not be held in any way responsible and the customer will take responsibility for any consequences, financial or otherwise, that arise from their actions.
Customers are required to follow the guidance and company rules of Crazy Puffin Adventures at all times.
We reserve the right to expel without refunding the customers who refuse to abide by company policies.
Assumed risk & Outdoor activities:
Customers are only accepted on the understanding that they fully accept, appreciate, and understand the possible risks of a tour and that they agree to take these risks under their own free will. Customers acknowledge that there is a significant element of personal risk in participating in a tour. Customers accept and consent to the personal risks and accept the limitations of the Crazy Puffin Adventures’ liability set out herein as being reasonable. In particular, the extra risks involved in traveling in the countries/regions which your local government foreign office might advise against all travel.
Crazy Puffin Adventures trips are undertaken on the responsibility of its participants. Crazy Puffin Adventure does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure).
Customers are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times and must take proper responsibility for their own safety. With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip.
You may be requested to sign an additional liability release.
Limitations on our liability:
Laws, standards, culture, and attitudes are different in many countries from what you reasonably expect at home. We are not responsible for standards of service, safety, hygiene, and behavior that may be lower than you are used to or which you expected.
We do not make any representation or commitment that all services will comply with applicable local laws and regulations and failure to comply does not automatically mean we or the service supplier has not exercised reasonable skill and care.
Please also note that we will only be responsible for what our employees, agents, and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
We are not liable to you for:
Any event which happens before you board our transport or after you leave our transport at departure;
Any problem arising from your failure to reach the meeting point on time, for whatever reason; (though we would do our best to help you in any way we reasonably could).
Any aspect of goods or services you buy or accept other than those arranged by us;
Changes we reasonably make to an itinerary or to accommodation or any other aspect of the management of a Tour;
Medical problems or physical difficulties, even if you have told us about them in advance;
Damages for emotional distress, mental suffering, or psychological injury of any kind, under any circumstances
Injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost, or other sum or claim of any description whatsoever which results from either:
the act or omission of you or anyone in your party;
the act or omission of a third party not connected with the provision of your holiday;
Damages or loss of personal possessions;
Your own carelessness or negligence in any aspect of your behavior whilst with us;